365天实用商务口语 第59期:售后服务
The factory offers/gives a three-year warranty on this refrigerator.
这款冰箱厂家保修三年。
The manufacturer offers free maintenance.厂家提供免费维修。
Within five years, any non-intentional damage will be repaired free of charge.
在五年之内,任何非故意的损坏我们都免费维修。
If there is any defect, you.can exchange it.如果有任何瑕疵缺陷,您可以拿来换。
We offer a one-week money-back guarantee.我们保证在一周之内可以退款。
All goods purchased here can be delivered free.凡在本店购买的商品一律免费送货。
You can't return use it's one day overdue.不能退了,因为已经过期一天了。
Goods over this counter are non-refundable.此柜台商品不能退货。
We'll have it fixed for you.我们帮您把它修好。
If something goes wrong, simply make one toll-free call to the hotline 24 hours a day.如果出现了什么问题,您只要拨打24小时免费热线电话就可以了。
After-sell Service售后服务
We can provide delivery service for you if you need it.
如果需要,我们可以为您提供送货服务。
Well, can you make sure that I can get it as soon as possible?好的,你能否确认我能尽快收到?
I'm sorry. We're in a busy period now, so it can't be delivered for 3 days. That is the absolute best we can do.对不起,我们这段时间正忙,所以这三天都不可能送货。这绝对是我们能为您提供的最好的服务了。
Then, what is the earliest time it might come?那最早能什么时候送来?
Around 8:00 this Wednesday is the soonest we can get it there.我们最快这周三八点左右能送到。
All right. By the way. how long is the term of service?好的,顺便问一下,保修期是多长时间?
Five years. Within five years, any non-intentional damage will be repaired free of charge. Just hold on to the agreement; that's your guarantee.五年。在五年之内,任何非故意的损坏我们都免费维修。您只要保管好这份协议就行了,这是您维修服务的保证。
And if there is any fault, may I return it?如果有质量问题,我可以退货吗?
Goods from this counter are non-refundable, but can be exchanged within 14 days of purchase with the original receipt.此柜台商品不能退货,不过十四天内拿着原始收据可以换。
OK. Thank you very much.好的,非常感谢。
[qh]1.“term”在这里意为“期间,期限”,例如:long term of imprisonment(漫长的监禁期)He faces a maximum prison/jail term of 25 years.(他面临着最长25年的牢狱期。)His term of office expires at the end of June.(他的任期6月底结束。)[qh]
2.“hold on to sth.”在这里表示“保存、保管或留好某物”,例如:I think I'll hold on to these old records for now.(我想目前我会留着这些老唱片。)另外,“hold on to sb.”表示“守住某人”,例如:He wasn't sure that he would be given a chance to hold on to his wife.(他那时并不确定他会不会有机会守住他的妻子。)[qh]
与“warranty”有关的搭配[qh]
“warranty”翻译成汉语意为“保证,保修证书”,售货员在为顾客介绍售后服务时不可避免地会用到这个单词,因此,下面就其常用的英文搭配进行总结归纳,以便大家学习:[qh]
1.名词短语[qh]
warranty period保修期[qh]
warranty information保修信息[qh]
warranty policy保修单[qh]
warranty card保修卡[qh]
warranty certificate保修证书[qh]
warranty clause保修条款[qh]
warranty claim保修索赔[qh]
product warranty产品保修[qh]
lifetime warranty终身保修[qh]
limited warranty有限制保修[qh]
extended warranty延长时间的保修[qh]
express warranty货品质量保证[qh]
implied warranty默示保证[qh]
2.短词短语[qh]
have a two-year warranty有两年保修[qh]
have a warranty for two years有两年保修[qh]
be under warranty在保修期内[qh]
注:“guarantee”也可以表达“保证,保证书,保修证书”之意。[qh]